Middle East and Africa limited warranty
The availability of Nokia warranty service in
the Middle East and Africa area may vary from
country to country and/or depending on the
product. In order to determine the availability
of Nokia warranty service, please contact Nokia
authorized service company. If Nokia warranty
service is not available, your warranty terms
may vary and third parties may be responsible
for providing you with warranty service.
Manufacturer’s limited warranty
Nokia Corporation ("Nokia") provides this
Limited Warranty to you who have purchased the
Nokia product(s) included in the sales package
("Product"). This Limited Warranty is valid and
enforceable in the country where you have
purchased the Product, provided that (i) Nokia
has intended the Product for resale in that
particular country, and (ii) Nokia warranty
service is available in that particular country.
Nokia warrants to you that during the warranty
period Nokia or a Nokia authorized service
company will in a commercially reasonable time
remedy defects in materials, design and
workmanship free of charge by repairing or,
should Nokia in its discretion deem it
necessary, replacing the Product in accordance
with this Limited Warranty.
Warranty period
The warranty period starts at the time of
Product’s original purchase by the first
end-user. The Product may consist of several
different parts and different parts may be
covered by a different warranty period
(hereinafter “Warranty Period”). The different
Warranty Periods are:
a.
Twelve (12) months for the mobile
handset;
b.
Twelve (12) months for accessories
(whether included in the mobile handset sales
package or sold separately) other than the
consumable parts, accessories, and media listed
in (c) and (d) below;
c.
Six (6) months for the following
consumable parts and accessories: batteries,
chargers, desk stands, wired headsets, cables
and covers; and
d.
Ninety (90) days for the media on which
any software is provided, e.g. CD-rom, memory
card.
The Warranty Period will not be extended or
renewed or otherwise affected due to subsequent
resale, Nokia authorized repair or replacement
of the Product. However, part(s) repaired or
replacement product during the Warranty Period
will be warranted for the remainder of the
original Warranty Period or for sixty (60) days
from the date of repair or replacement,
whichever is longer.
How to get warranty service
If you wish to make a claim under this Limited
Warranty, please return your Product or the
affected part (if it is not the entire Product)
to a Nokia authorized service company. You can
call a Nokia call centre (national or premium
rates may apply) for further details on how to
make a claim. Information about Nokia authorized
service companies and call centres can be found
in the sales package, or at local Nokia web
pages, where available.
Any claim under this Limited Warranty is subject
to you notifying Nokia or a Nokia authorized
service company of the alleged defect within a
reasonable time of it having come to your
attention and in any event no later than before
the expiry of the Warranty Period.
When making a claim under this Limited Warranty
you will be required to provide: a) the Product
(or the affected part) and b) the original proof
of purchase, which clearly indicates the name
and address of the seller, the date and place of
purchase, the product type and the IMEI or other
serial number.
What is not covered?
1.
This Limited Warranty does not cover user
manuals or any third party software, settings,
content, data or links, whether included or
downloaded in the Product, whether included
during instalment, assembly, shipping or at any
other time in the delivery chain or otherwise
and in any way acquired by you. Nokia does not
warrant that any Nokia software will meet your
requirements, will work in combination with any
hardware or software provided by a third party,
that the operation of any software will be
uninterrupted or error free or that any defects
in the software are correctable or will be
corrected.
2.
This Limited Warranty does not cover a)
normal wear and tear (including, without
limitation, wear and tear of camera lenses,
batteries or displays), b) defects caused by
rough handling (including, without limitation,
defects caused by sharp items, by bending,
compressing or dropping, etc.), or c) defects or
damage caused by misuse of the Product,
including use that is contrary to the
instructions provided by Nokia (e.g. as set out
in the Product’s user guide) d) transport costs
and/or e) other acts beyond the reasonable
control of Nokia.
3.
This Limited Warranty does not cover
defects or alleged defects caused by the fact
that the Product was used with, or connected to,
any product, accessory, software and/or service
not manufactured, or supplied by Nokia or was
used otherwise than for its intended use.
Defects can be caused by viruses from your or
from a third party’s unauthorised access to
services, other accounts, computer systems or
networks. This unauthorised access can take
place through hacking, password mining or
through a variety of other means.
4.
This Limited Warranty does not cover
defects caused by the fact that the battery has
been short-circuited or by the fact that the
seals of the battery enclosure or the cells are
broken or show evidence of tampering or by the
fact that the battery has been used in equipment
other than those for which it has been
specified.
5.
This Limited Warranty is not enforceable
if the Product has been opened, modified or
repaired by anyone other than an authorized
service centre, if it is repaired using
unauthorised spare parts or if the Product’s
serial number, the mobile accessory date code or
the IMEI number has been removed, erased,
defaced, altered or are illegible in any way and
this shall be determined in the sole discretion
of Nokia.
6.
This Limited Warranty is not enforceable
if the Product has been exposed to moisture, to
dampness or to extreme thermal or environmental
conditions or to rapid changes in such
conditions, to corrosion, to oxidation, to
spillage of food or liquid or to influence from
chemical products.
Other important notices
A third party, independent operator provides the
SIM card and cellular and/or other network or
system on which the Product operates. Therefore,
Nokia will not accept responsibility under this
warranty for the operation, availability,
coverage, services or range of the cellular or
other network or system. Before Nokia or Nokia
authorized service company can repair or replace
the Product the operator may need to unlock any
SIM-lock or other lock that may have been added
to lock the Product to a specific network or
operator. In such situations kindly contact
first your operator to unlock the Product.
Please remember to make back-up copies or keep
written records of all important content and
data stored in your Product, because content and
data may be lost during repair or replacement of
the Product. Nokia, in a manner consistent with
the provisions of the section entitled
“Limitation of Nokia’s Liability” below, shall
not under any circumstances be liable, either
expressly or impliedly, for any damages or
losses of any kind whatsoever resulting from
loss of, damage to, or corruption of, content or
data during repair or replacement of the
Product.
All parts of the Product or other equipment that
Nokia has replaced shall become the property of
Nokia. If the Product is found not to be covered
by the terms and conditions of this Limited
Warranty, Nokia and its authorized service
companies reserve the right to charge a handling
fee. When repairing or replacing the Product,
Nokia may use products or parts that are new,
equivalent to new or re-conditioned.
Your Product may contain country specific
elements, including software. If the Product has
been re-exported from its original destination
country to another country, the Product may
contain country specific elements that are not
considered to be a defect under this Limited
Warranty.
Limitation of Nokia's liability
This Limited Warranty is your sole and exclusive
remedy against Nokia and Nokia's sole and
exclusive liability in respect of defects in
your Product. This Limited Warranty replaces all
other Nokia warranties and liabilities, whether
oral, written, (non-mandatory) statutory,
contractual, in tort or otherwise, including,
without limitation, and where permitted by
applicable law, any implied conditions,
warranties or other terms as to satisfactory
quality or fitness for purpose.
To the extent permitted by applicable law(s)
Nokia does not assume any liability for loss of
or damage to or corruption of data, for any loss
of profit, loss of use of Products or
functionality, loss of business, loss of
contracts, loss of revenues or loss of
anticipated savings, increased costs or expenses
or for any indirect loss or damage,
consequential loss or damage or special loss or
damage.
To the extent permitted by applicable law,
Nokia´´s liability shall be limited to the
purchase value of the Product. The above
limitations shall not apply in case of gross
negligence or intentional misconduct of Nokia or
in case of death or personal injury resulting
from Nokia´´s proven negligence.
NOTE!
Your Product is a sophisticated electronic
device. Nokia strongly encourages you to
familiarize yourself with the user guide and
instructions provided with and for the Product.
Please also note that the Product might contain
high precision displays, camera lenses and other
such parts, which could be scratched or
otherwise damaged if not handled very carefully.
Nokia Corporation
Keilalahdentie 2-4
FIN-02150 Espoo
Finland
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